Refund policy
Returns & Refund Policy
We accept returns on eligible items purchased directly from xodanceco.com within 30 days of purchase. Items must be unworn, unwashed, in sellable condition, and returned with all original tags attached, original packaging, and your receipt or proof of purchase. Items without tags are not eligible for a refund.
Sale Items & Final Sale
All sale and clearance items are final sale and cannot be returned or exchanged for a refund or store credit. This includes individual colors or sizes purchased at a marked-down price, even if other options of the same style remain full price.
Regular-price items purchased using a promotional discount code remain eligible for returns under our standard policy unless the promotion specifically states that purchases are final sale.
Refunds
Approved refunds will be credited to the original method of payment after we receive and inspect your return.
Items can only be returned or exchanged in the country in which they were originally purchased.
Purchases From Other Retailers
Items purchased from other retailers, including department stores, must be returned to the original retailer and are subject to that retailer’s return policy.
Return Instructions
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Log in to your account at account.xodanceco.com, select your order, and request a return for the eligible items.
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Wait for approval before shipping your return.
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Once approved, send your items to:
XoDanceCo Returns
1501 North Raymond Avenue
Anaheim, CA 92801 -
Include your name and order number inside the package.
Customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us through our Contact page with your order number and photos so we can help. Final sale restrictions do not limit any rights you may have under applicable consumer law.
